Covid-19 Policy Statement

COVID -19 has brought unprecedented times for companies across the globe. In view of the ever-growing challenges, organisations are being forced to take extraordinary decisions to ensure business continuity in different location while safeguarding the wellbeing of employees and delivering safe and reliable operations. At Hyperama our number one priority is always the safety health, and wellbeing of our employees, suppliers and customers. We are doing all we can as a business to contain the spread of covid -19 to keep everyone involved in the process in our business safe.

Our customers play key role in maintaining critical infrastructure to keep vital services running with no interruption and we are committed to operating as close to normal as we can. We will continue to provide support whilst taking appropriate action to mitigate any risk to our employees, suppliers, customers and the public.

Our teams are adaptable and well-equipped to support enquires create quotes, fulfil existing contractual requirements. Working from home for an extended period of time comes with challenges and the well-being of our employees is paramount. As such we have provided advice to all our colleagues in how best to managing their mental well-being during this time, and offer them all ongoing support. With the fantastic online technology platforms available to us these days we are able to meet face-to –face as a team and with our customers remotely.

Risk assessments have been completed and control measures implemented. On-site service work is under evolution and we are focussed on supporting our customers with their key priorities.

Supply Chain and Customer Impacts:

The entire global supply chain has been impacted due to the COVID-19 outbreak, which has led to disruption in marine container shipping services. Current disruption estimates could last for several months and are working to meet customer requested dates, but there will likely be some delivery delays. We are working to assure future vessel space allocations and using track and trace of shipments in transit to provide customers with updated estimated arrival times. While we have seen some truck delays at international borders, shipments are still moving through these points.

Please feel free to contact us to discuss your specific needs. We hold sufficient product stock to meet current and future demand and our supply chain is strong. Our shipping and logistics team is continuing to despatch orders, in accordance with safe guidelines, domestically and overseas. There may be some delays to our service.

Workers are advised to maintain good hygiene standards around the workplace and on site by following the advice from the World Health Organisation’s (WHO) website, and this is the guidance we shall give to our employees. Hyperama continues to closely monitor the COVID-19 situation very carefully. Our customers, partners and employee’s health and safety remain our absolute priority and as such, our actions are guided by the latest advice from the World Health Organisation (WHO) and Public Health England. We are regularly updating employees on the situation and on necessary precautions to take based upon expert advice. If any of our employees are feeling unwell, we ask that they contact their line manager

We are working to implement customers guidelines for those coming to our locations. External communication to our clients, suppliers and contractors is under daily review and in line with our Business Continuity Plans. Whilst we already have strictly hygiene practices in operation, we have taken steps to update employees on advice from government and reinforce preventative measures in order to limit the risk of transmission. Focus has been very much upon ensuring close attention is paid to the washing of hands and the exposure to anyone displaying cough/cold symptoms is limited. All staff that has been advised by a medical professional to self-isolate have been instructed to notify their manager through their normal reporting channels.

At Hyperama we take the health and wellbeing of our employees and customers seriously and with the recent outbreak of Coronavirus, we consider it our duty to keep you updated as to the steps we are taking to ensure employee and customer safety whilst maintaining business continuity. The measures we are taking include:

  • Making hand sanitisation products available to all staff
  • Providing all staff with the latest guidance on preventing the spread of the virus
  • Providing staff with the latest information regarding the symptoms of the virus and the actions they should follow should they display and of those symptoms
  • Following procedure in place to notify our customers if any of our staff are confirmed as having the illness and have come into contact with customers or member of staff. Similarly, we require our customers to notify us if a member of their staff has been confirmed as having the virus and come into contact with our staff.
  • Contactless greetings
  • Avoiding all unnecessary air travel – unless business critical meetings
  • Rigorous hygiene (extra hand soap and periodically cleaning multi-person use equipment e.g. trolley handles, tills keyboard etc.)
  • Social distancing (2 metre gaps between customers and/or members of staff)
  • Sanitizing station for customers in our Cash & Carry
  • Vulnerable employees or employees with symptoms advised to self-isolate
  • Additional sources of Information

As the situation is changing rapidly, and to ensure our guidance is current and correct, and we offer and provide the highest focus on the health, safety and wellbeing of our employees, customers and the general public, all employees should refer in the first instance to the following